Refund, Returns, and Cancellation policy

Refunds and cancellations are subject to terms & conditions. Please read carefully to understand our various policies. 


To request a refund for any reason, you must make your request within 7 days of delivery or order placement.

Please let us know as soon as possible if your order suffers from the following issues:

  • Is missing items that you were charged for on the final receipt
  • Contains spoiled, or otherwise inedible items

Refunds are processed immediately, but it may take up to 2 weeks to reconcile for you to see the funds in your account, depending on your respective bank.

You will be offered a refund in the form of DeliverMe Coins that can be used immediately after we issue them.


Under no circumstances will the returning of items be allowed, subject to DeliverMe terms & conditions. DeliverMe reserve the right to decline incorrectly ordered items on a discretionary basis. DeliverMe will not be held liable in the event of a declined return request.

Canceling an order 

You can cancel an order for a full refund without any additional fees at any time before the order is accepted by the store. 

The process is simple on a browser or in the appโ€”

  1. Select Account on the DeliverMe website
  2. Choose Your Orders 
  3. Select the order youโ€™d like to cancel
  4. On the Order page, select Cancel order

When you cancel an order during the preparation or delivery processes, you may be charged a cancellation fee of up to R50. It is recommended that canceling an order, contact the respective store to make them aware of the cancelation.

Thank you for reading.