Refund, Returns, and Cancellation policy
DeliverMe Refund, Returns, and Cancellation policy
Refunds and cancellations are subject to terms & conditions. Please read carefully to understand our various policies.
To request a refund for any reason, you must make your request within 7 days of delivery or order placement.
Please let us know as soon as possible if your order suffers from the following issues:
- Is missing items that you were charged for on the final receipt
- Contains spoiled, or otherwise inedible items
Refunds are processed immediately, but it may take up to 2 weeks to reconcile for you to see the funds in your account, depending on your respective bank.
You will be offered a refund in the form of DeliverMe Coins that can be used immediately after we issue them.
Under no circumstances will the returning of items be allowed, subject to DeliverMe terms & conditions. DeliverMe reserve the right to decline incorrectly ordered items on a discretionary basis. DeliverMe will not be held liable in the event of a declined return request.
Canceling an order
You can cancel an order for a full refund without any additional fees at any time before the order is accepted by the store.
The process is simple on a browser or in the app—
- Select Account on the DeliverMe website
- Choose Your Orders
- Select the order you’d like to cancel
- On the Order page, select Cancel order
When you cancel an order during the preparation or delivery processes, you may be charged a cancellation fee of up to R50. It is recommended that canceling an order, contact the respective store to make them aware of the cancelation.
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